Neeladri Nagar does not take the hand-in. Ganesh Complex does, opposite Infosys and above the TVS showroom. Come able to type the power-on password, or the counter cannot reach a fault that only shows after sign-in.
Sign-in lets them see the software
Pop-ups and locked files are a malware clean once they can open the system. A slow disk is a different matter and can be an SSD or a new hard disk, with no promise that old files come along. A cracked picture, a tired pack, dead keys, and a hot palm rest do not need the password in the same way, but bring it anyway.
They are not locked out of the fault
That is why the password matters. The quote still comes before paid work.
Phone 099724 47766 and say whether you can sign in. The services page, the Neeladri Nagar repair page, and the main hand-in page are the counter that needs it.